Refund policy

A customer may request a refund of the unused portion of purchased Gridnod credits within 10 calendar days from the time the payment was processed. A request does not guarantee approval; Gridnod first verifies the payment, account, remaining purchased balance, and any related usage or reversal.

Credits already consumed by model requests or other billable services are not refundable. If only part of a purchase remains unused, any approved refund is limited to the eligible unused portion still available in the account.

• Credits or service usage already consumed.
• Promotional, complimentary, trial, bonus, or administratively granted credits.
• Payment-processing, transaction, or platform fees, unless the fee is returned to Gridnod by the payment provider or applicable law requires otherwise.
• Requests submitted more than 10 calendar days after the payment was processed.

Email billing@gridnod.ai from the address associated with your Gridnod account. Include the payment transaction or receipt ID, purchase date and amount, and a short explanation of the request. Never send a complete card number, security code, password, API key, or other credential.

Approved refunds are returned to the original payment method whenever possible. The time for funds to appear depends on the payment provider, card network, and financial institution. Gridnod may request reasonable information needed to prevent fraud, confirm account ownership, or reconcile the payment.

A refund may reduce or reverse the corresponding wallet credit. If the available eligible balance is insufficient, Gridnod may decline the request or refund only the verified unused portion.

Verified duplicate charges, incorrect charges, failed payments that were nevertheless captured, or other payment errors are reviewed separately. This policy does not limit rights that cannot be excluded under applicable law. Contact us promptly when a payment record appears incorrect.

Use of Gridnod credits is also governed by the Terms of service. Information about account and payment data is available in the Privacy policy.